Refund Policy

At Images 2.0, we offer partial refunds for unused credits only. Please review our refund policy carefully before making a purchase.

1. Eligibility for Refunds

We maintain a fair and transparent refund policy based on actual credit usage:

• Time Limit: Refund requests must be made within 7 days of purchase
• Usage Requirement: Less than 50% of purchased credits must have been used

2. Refund Process

Our refund process is handled through secure payment processors to ensure your financial security:

• Payment Method: All refunds are processed through the original payment method via our payment processors (Stripe or other payment providers)
• Processing Time: Refunds typically reflect in your account within 5-10 business days, depending on your payment provider
• Verification: We maintain detailed usage logs and payment records to verify credit consumption
• Calculation: Refund amounts are calculated based on our records, which track all credit usage

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Send an email to support@images2.art
2. Include Information: Provide your account email and purchase date in your request
3. Review Process: We will review your request and verify your unused credits
4. Response Time: You will receive a response within 2-3 business days

4. Important Notes

• We reserve the right to deny refund requests that do not meet these criteria
• Refund requests may be denied in cases of suspected abuse or violation of our terms of service
• All refund decisions are final and at our sole discretion
• Credits purchased through promotional offers or discounts may have different refund terms

5. Credit Usage Tracking

We maintain comprehensive records to ensure fair refund processing:

• Usage Logs: Detailed logs of all credit consumption and generation activities
• Purchase Records: Complete records of all credit purchases and transactions
• Account History: Full account activity history for verification purposes

6. Disputes and Appeals

If you disagree with a refund decision, you may:

• Contact our support team at support@images2.art for clarification
• Provide additional documentation to support your refund request
• Request a detailed breakdown of your credit usage

7. Contact Information

For refund requests or questions about this policy, please contact us at: support@images2.art

8. Policy Updates

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.